Delivery, Payment and Fulfilment

Delivery times

We deliver within 1 to 7 business days provided receipt of payment is before 3 PM Central European Time.  Please choose the best method of delivery when you check out.

Where we deliver

We ship to over 200 countries worldwide. We have partnered with Global-e allowing us to ship noeizo.com orders to destinations around the world from our international website. This allows you to buy NOEIZO product(s) in your local currency and at a price that includes any applicable sales taxes (such as VAT), plus international delivery costs and fees and, if available for pre-payment, any import duties, tariffs and similar fees that may be imposed by the delivery destination country.  

Delivery times, costs and duties are dependent on your shipping location and will be displayed at checkout. See 'Our Terms and Conditions' for further details

 

Delivery Costs and Times

We deliver Monday to Friday excluding public holidays. 

International delivery times, costs and duties are dependent on your shipping location and will be displayed at check out.

Delivery times are estimates and start from the date of dispatch. Please note that in some areas there is a limited range of delivery services available. We will endeavor to send your order out as quickly as possible but we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions

Delivery method

All orders are delivered by DHL

When placing your order please ensure that the billing and shipping address details are correct, as we are unable to redirect.  

When your order is shipped, we will send you a confirmatory email.

Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum. Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods when it may take up to 48 hours for shipments to be dispatched

Delivery times are estimates and start from the date of dispatch. Please note that in some areas there is a limited range of delivery services available. We will endeavor to send your order out as quickly as possible but we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions.

For security reasons, all NOEIZO.com online purchases require a signature upon delivery. Please be aware that our service is not a named delivery service and anyone at the designated delivery address may sign for your delivery. We will not be liable for a lost or missing order that has been signed for in a building, for example an office address that has been provided for delivery.

If no one is available to sign for the delivery, the driver will make a total of three delivery attempts on three consecutive business days. If there is still no one available to sign for the package, after 5 days with no communication, it will be returned to our warehouse.

If you have any questions regarding international delivery please contact us on +32 2 3474925 during office times or send us an email to support@noeizo.com

 Orders 

You are advised that the characteristics of the products(s) you are buying from Global-e, as well as the price, delivery costs and (if available for pre-payment) import charges, shall be those displayed to you by Global-e at the checkout operated by Global-e on the noeizo.com website you were browsing. Please make sure you review your checkout page so that you can identify and correct any input errors.

By placing an order via the checkout, you acknowledge that the seller is Global-e and not NOEIZO, and that upon successful verification by Global-e of your order and payment information, Global-e will buy the product(s) from NOEIZO and resell it to you in accordance with these Terms.

Browsing and the purchase of NOEZIO product(s) is done on the noeizo.com international website. Orders are placed by selecting the product(s), placing them in the shopping cart and transmitting the order by clicking on the “PROCESS ORDER” button at checkout. This process permits you to check and amend any errors before placing your order.

To place an order on our international website, you must be at least 18 years of age (or any age legally required under local law where you are resident to bind yourself legally to these terms). By doing so, you confirm to us that you meet this requirement.

Once you have placed your order, we will promptly acknowledge your order by sending you an email which will contain the relevant details of your order. Please note, this does not constitute Global-e’s acceptance of your order to buy the NOEIZO product(s) – it only constitutes our acknowledgement of your order. We do not accept your order (and therefore we make no commitment to provide you with the products), and no contract for the sale of such products shall come into effect, until we specifically accept your order and notify you by email that we have dispatched the product(s) to you.

If the payment method you selected at checkout supports an authorisation mechanism (e.g. most credit/debit cards), when you place your order we will only authorise the applicable amounts, and you will be charged only after your products have been dispatched to you. Please note that we charge the full order amount even if it is part dispatched.

We make the appropriate efforts to process and fulfil any order as quickly as possible. However, we may, upon notice to you, decline to accept your order if: (a) the Product(s) is unavailable (in which case, if the payment was processed, we will refund you in accordance with these Terms); or (b) we are unable to verify the payment information you provided. 

We may, if we suspect someone's identity, address, email address and/or payment information is being used fraudulently or in an unauthorised manner, also require additional verifications or information before accepting any order. A copy of Global-e's terms can he found here.

We may choose not to accept your order in our discretion for any reason without liability to you. Examples of occasions we may not accept your order are: that we are unable to obtain authorisation for payment; shipping restrictions apply to a particular item; the item ordered is out of stock; the item ordered does not satisfy our quality control standards and is withdrawn; or that you do not meet the eligibility criteria set out within these Terms.

When placing an order for the first time, you may be required to or may be offered the option to register with us and complete certain required fields on an order form. Where we ask you to provide and use identifiers and passwords to access restricted parts of the Website, it is on condition that you shall be responsible for ensuring that such identifiers and passwords are kept secure and confidential at all times. You shall comply with all security directions and/or recommendations given by us and inform us immediately if you become aware or suspect any unauthorised use of your account.

For certain delivery destination countries and/or product(s), you may be offered the option to pre-pay applicable import charges, which will then be calculated and included in the final price when you place an order. You acknowledge that such import charges are set by the delivery destination country and therefore may vary from country to country. 

Prices

The price of products may be either pre-set to your local currency or calculated according to the rate of exchange between the base currency that you select as part of the purchase process at the time you create your order and displayed at checkout

Prices shown on our international Website will be charged in your local currency and are inclusive of VAT. Prices do not include delivery costs or taxes & duties

All prices and offers remain valid as advertised from time to time. The price of a product displayed on the Website at the time the order is accepted will be honoured, except in cases of obvious error

Global-e may contract with a local licensed customs broker in your country. Agreement to these Terms serve as an authorisation for the applicable customs broker to act as your agent to: (a) conduct transactions with the local applicable authority, (b) execute related documents on your behalf in connection with the import of products in your order, (c) facilitate the payment of applicable import charges; and (d) if applicable, return such product to Global-e (subject to these Terms). However, you acknowledge that, in the case of a return of product under the Additional Returns Policy below, you (and not Global-e or anyone on its behalf) will be fully responsible for claiming back such import charges from the applicable tax authority, to the extent possible, and Global-e shall have no responsibility or liability in connection with such claim.

You may decide not to pre-pay the import charges at checkout, or the option to pre-pay these may not be available for your delivery destination country. In such cases (i.e. where pre-pay doesn’t apply): (a) you are advised that the amount of import charges displayed under the pre-pay option on the checkout may not reflect the actual import charges payable by you as determined by your delivery destination country’s relevant authority, which may be more or less than such estimate; and (b)you will be fully responsible for paying all applicable Import Charges directly to the relevant authority(and for reclaiming them in the event of a cancellation or return or a return of products, to the extent permitted in the these Terms) as determined by the authorities of the delivery destination country, and Global-e shall have no responsibility or liability in connection with the foregoing.

If you elected not to pre-pay import charges, or failed to pay import charges, or refused to accept an order not in accordance with a due cancellation procedure under these Terms, resulting in the order being returned to Global-e or NOEIZO, then you may be liable for the return delivery costs and may not be reimbursed or refunded for delivery costs paid by you for making the delivery to you. We may also charge you with additional direct or indirect charges resulting from said failure or refusal. We may, if that is in accordance with these Terms, reimburse and refund you for the cost of the products, but not the import charges which may or may not be reimbursable by the relevant authority. A full copy of Global-e’s terms of service can be found here: www.global-e.com/terms-of-service/

After completing your noeizo.com purchase, you will notice that your payment method is charged by **Global-e//noeizo**, and your purchase is subject to Global-e's terms and privacy policy

Shipping

We offer FREE SHIPPING on all orders to shipped to EU destinations, of value above 250 Euro.  under 250 Euro value, and all orders outside the EU are subject to an actual calculated transport cost which is shown in the shipping method section of the checkout process

When your order is shipped, we will send you a confirmation email, which will include your tracking number. You can track and trace your order using this link. Order status usually updates within an hour after the order has been placed, but functionality and uptime cannot be guaranteed.

A signature will be required upon delivery of your order and we shall have no responsibility or liability for any failure to provide such a signature. Please also be aware that our service is not a named delivery service and anyone at the designated delivery address may sign for your delivery. We will not be liable for a lost or missing order that has been signed for at the address given by you by somebody other than you (for example, in an office address).

If no one is available to sign for the delivery, the driver will make a total of three delivery attempts on three consecutive business days. If there is still no one available to sign for the package, after 5 days with no communication, it will be returned to our warehouse.

When placing your order please ensure that the billing and shipping address details are correct as we are unable to redirect packages once an order has been processed. You are responsible for any inaccurate or incomplete details provided to us.

Returns

If you wish to return any item(s) from your international order you must obtain return authorization (RMA) within 14 days of delivery

You can request an RMA by logging into the Global-e Returns Portal or by contacting our client services team on +32 (0)2 3474925 or support@noeizo.com

NOEIZO or Global-e will then contact you within a reasonable time to confirm whether your return has been authorised. If your return request has been authorised, we will provide you with instructions concerning the return shipment, including an RMA number which you must include in the return package.

Upon receipt of the return and confirmation that it has been returned in accordance with the applicable requirements, Global-e will reimburse you for the actual paid price of the item(s) returned.

If you have paid import charges in connection with your order (either pre-paid at checkout or paid upon receipt of the order directly to the applicable authority), you acknowledge that (a) you must seek reimbursement directly from the applicable authority in your country, (b) it will be your sole responsibility to claim such import charges back from the applicable authority in your country, and (c) Global-e cannot guarantee that such claim will be successful. If you have pre-paid Import Charges through at checkout, upon your written request we may exert appropriate efforts to assist you in obtaining reimbursement of such Import Charges.

Any delivery costs paid in connection with the order are non-reimbursable or refundable. Moreover, any delivery and clearance costs incurred by you when returning products are non-reimbursable or refundable

Return deliveries are at your risk and we therefore advise you to use a courier service offering a tracking number, and to take out adequate insurance to cover the cost of the goods in transit.

Once the items have been received they will undergo a quality review. Once cleared, you will receive a refund on the cost at purchase price directly to the original method of payment used for purchase. 

We do not refund initial shipping charges for items returned, other than for faulty items. Your own return postage costs are not refundable.

We endeavour to process refunds as soon as they are received but please allow 5 working days for returns to be processed. You will receive an email notification of the status of your refund once processed.

Refunds

Refunds will be credited to your original method of payment. Shipping charges and duties will not be refunded. If your return was purchased in a currency other than your local currency, refunds will be paid in the same currency. Due to fluctuations in currency rates the amount refunded may be slightly higher or lower than the price originally paid. On receipt of return, we shall process the refund as soon as possible. We estimate that refunds will be made by the provider within 7 working days.

 Customer services

Any complaints regarding the state in which goods have been delivered must be made to NOEIZO BELGIUM bvba by contacting customer service by email service@noeizo.com.  NOEIZO representative will respond to your mail no later then 24 hours upon receipt of the mail. or alternatively you can give us a call no later than two working days upon receipt of the goods.